
Frequently Asked Questions
At Neoprene Society, we understand that purchasing a product online without seeing it in person can leave you wanting more details before making a decision. Below, you'll find answers to some of our most frequently asked questions. If you don’t find what you need, please don’t hesitate to contact us via our Contact Us page!
Questions you may have :)
What are your bags made from?
Our bags are made from high-quality neoprene — the same material used in wetsuits. It’s soft yet durable, water-resistant, and machine washable. Perfect for busy days, travel, gym sessions, and everyday life.
How do I wash my bags?
Yes! All of our neoprene bags are fully machine washable. Just pop them in a cold cycle and let them air dry. It keeps things simple and they come out looking fresh every time.
What makes your neoprene bags different?
Our bags are designed for real life — they’re functional, lightweight, and stylish. Whether you’re heading to the gym, running errands, traveling, or doing school drop-off, our bags are made to support your lifestyle without slowing you down.
Do the bags have pockets or compartments?
Yes! Our flat-lay makeup bags open wide so you can see everything at once — no more rummaging. Our water bottle phone bags have a secure phone pocket and room for the essentials, with an adjustable strap for hands-free convenience.
Will my phone fit in the water bottle bag?
Yes, the phone pocket is designed to fit most smartphones — including larger models like the iPhone Pro Max. It also fits small essentials like keys or a card.
How long will my order take to arrive?
Orders are processed within 1–2 business days. Standard delivery within Australia usually takes 3–7 business days, depending on your location.
How can I track my order?
As soon as your order ships, you’ll receive a confirmation email with your tracking number so you can follow its journey to your door. All orders are shipped with Australia Post.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Afterpay
What’s your return policy?
We want you to love your purchase. If something’s not quite right, you can return your item within 7 days of receiving it. Items must be unused and in their original condition and packaging. Just reach out to our team to start the return process. Postage of a return item must be paid by the customer.
How should I wash my neoprene bag?
We recommend placing your bag in a laundry bag (to protect hardware), washing on a cold gentle cycle, and letting it air dry flat. Avoid tumble drying, ironing, or bleach.
Does neoprene stretch or lose shape?
Neoprene is flexible, but holds its shape well. Our bags are designed to stay structured and stylish with everyday use thanks to strong stitching and smart design. Our Flat Lay makeup bags will soften and close easily after a few uses
How do I know which product is right for me?
We create bags for real women with full lives — mums, travellers, gym lovers, beauty lovers and beyond. Our mission is to make your day easier with stylish bags that keep up with you.
Do you offer wholesale or collaborations?
Yes! We love partnering with aligned brands, retailers, and creators. If you’re interested in wholesaling or collaborating, please reach out to us via our contact page. We offer a direct wholesale account or you can purchase our products on Faire.
Where are your bags designed?
All of our bags are proudly designed in Australia, with a focus on simplicity, function, and everyday style.
Do you offer any discounts or promotions?
We love treating our customers! Keep an eye on our website and social media for special promotions, seasonal sales, and new product launches. You can also sign up for our newsletter to receive exclusive offers and discounts!
Is neoprene eco-friendly?
While traditional neoprene isn’t biodegradable, it is extremely durable — which means our bags are built to last and not end up in landfill after just a few uses. Our focus is on longevity and reusability.
What are you doing to reduce waste and promote sustainability?
We use recyclable and minimal packaging, and we’re actively exploring future options for more sustainable materials. We also encourage our community to repurpose, donate, or recycle their bags when they reach the end of their life. Every small step counts.
Do you offer any discounts or promotions?
We love treating our customers! Keep an eye on our website and social media for special promotions, seasonal sales, and new product launches. You can also sign up for our newsletter to receive exclusive offers and discounts! We offer 10% OFF yur first order when you subscribe
International Shipping
Whilst we ship international please be aware that tariffs customs tax may be payable upon receiving your order. This is to be paid by the customer. Us tariffs is 30% of the item price.